Question 1

What types of marble products does OceanicX offer?

Accepted Answer

We offer a full range of handcrafted natural marble and onyx products — including 12x12 and 15x15 marble chess sets, chess pieces, marble checkers sets, and other home decoration products such as marble butter keepers, marble salt cellars, marble coaster sets, and marble spoon rests. Every piece is carved from 100% genuine natural stone, no resin and no composite materials.

Question 2

What is marble and why is it used for these products?

Accepted Answer

Marble is a natural metamorphic stone prized for its durability, smooth finish, unique veining, and timeless elegance. It handles heat well, resists moisture when properly finished, and carries natural patterns that make every piece genuinely one of a kind. That combination of beauty and practicality is exactly why we use it across our entire product range — from marble chess board sets to marble coaster sets and kitchen accessories.

Question 3

Are marble chess sets suitable for daily play and home display?

Accepted Answer

Completely. Weighted stone pieces stay firmly placed during active play, and the polished board looks intentional on any surface when the game ends. Most customers use their marble chess set for both purposes simultaneously — which is precisely what makes natural stone the right material choice.

Question 4

How do I choose between a 12x12 and 15x15 marble chess set?

Accepted Answer

A 12x12 suits coffee tables, desks, and compact spaces — ideal for casual play and neat display. A 15x15 gives you larger pieces, more playing comfort, and stronger visual presence on bigger surfaces. If you're buying as a premium gift or want a commanding display piece, choose 15 inches.

Question 5

How do I clean and care for marble products?

Accepted Answer

Wipe with a soft damp cloth after use and dry immediately. Avoid acidic cleaners, bleach, and abrasive scrubbers — these damage polished marble surfaces over time. For kitchen accessories, wipe spills quickly to prevent staining. Store chess pieces in the included velvet case between sessions.

Question 6

Do chess sets come with a storage box or case?

Accepted Answer

Yes. Every OceanicX chess set ships in a brand-specific box with a velvet storage case included. The velvet case protects all 32 polished stone pieces from scratching between sessions and keeps everything organised and ready for the next game.

Question 7

Do marble chess sets come with all pieces included?

Accepted Answer

Yes — every complete set includes the board and all 32 hand-carved stone pieces: 2 Kings, 2 Queens, 4 Bishops, 4 Knights, 4 Rooks, and 16 Pawns across both sides. Nothing is sold separately unless you're purchasing standalone chess pieces to replace or upgrade an existing set.

Question 8

Can I use marble home decor items (like butter keepers or salt cellars) daily?

Accepted Answer

Sure, all items including marble butter keepers, salt cellars, round coaster sets, and marble spoon rests are meant to be used every day at your dinner table.

Question 9

Are marble chess pieces and boards fragile?

Accepted Answer

Although marble is very durable, you must be careful when handling the set. Avoid dropping pieces or exposing them to hard impacts. Felt bottoms help protect surfaces and provide smoother movement during play, making your chess set both functional and beautiful for display.

Question 10

What is your refund or return policy?

Accepted Answer

If you're not happy with your purchase, return it within 30 days for a refund or exchange. Just reach out to us with your order number to start the process. For more details, visit our returns page.

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